Please note that for guaranteed captioning service, VITAC requires that clients request service at least two (2) business days in advance of the event start time. If you’re ordering ICS captions, provide us with a meeting link or an audio dial-in number so that our captioner can hear the event. The Zoom link does not have to be shared at the time of ordering, but must be provided at least 30 minutes in advance of the event’s start time. Please note that when scheduling a Zoom event, with or without ICS captions, you will need to provide the Zoom meeting link for your event so that our captioner can join the meeting. Next, you will be able to fill in the details of the event, including the event title, meeting link, transcript preference, and other special instructions or notes for the captioner. A link for ICS captions will be sent to you. By selecting this, captions will display on a second screen so that while the meeting is conducted on one screen, the captions will stream on another. VITAC’s ICS (Internet Captioning Services) streamer is a convenient, web-based player for viewing captions on a computer, tablet, or mobile device. You also have the option to add ICS captioning to the event. In this instance, you would tick the box next to “Zoom” for captions to appear directly on the Zoom screen during the event. It’s here that you also will be able to select the date, time, and anticipated duration of your Zoom event, and can choose the platform for which you would like to receive captions. To schedule a new Zoom captioning event, fill out the Booking Contact Information section (your name, phone number, and email address) and the Day of Air Contact Information section (the name, phone number, and email of the contact person for the event). If you do not yet have a login or password, please contact your salesperson. Visit our newly updated VITAC Customer Service site at and click “Order Captioning” to get started (or click “Captioning Schedule” to check on the status of an already placed order). It’s easy to order integrated captions for your next Zoom event. Special Instructions for Captioning Zoom Webinars: Instructions on how to set up a VITAC captioner to caption Zoom webinars.Assigning a VITAC Closed Captioner & Viewing Captions in Zoom Meeting: Instructions on how to assign a captioner to caption and how to turn on your captions during a captioned meeting.Enabling Captions in Your Zoom Account: Instructions on how to set up your Zoom account for captions and transcripts.Ordering Zoom Captions: Instructions on how to place a captioning order for your Zoom events on our ordering site.If you do not have an account executive, call 80 to speak with a representative. Zoom Integrated Captioning Instruction Guideįrom ordering captions for your Zoom event, to setting up captions for a Zoom webinar, this helpful guide will walk you through the entire process.Īnyone who has not previously ordered VITAC integrated captions for the Zoom platform should contact their VITAC account executive to request service and discuss pricing.
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